Take orders, confirm deliveries, and bring customers back
Confirm every order, keep customers posted through delivery, and send offers straight to the people who already love your food.
Who it’s for: Cloud kitchens, restaurants, bakeries, catering, and food delivery brands.
Get startedThe Problem
Orders come in over phone calls and a personal WhatsApp, so they get mixed up and nothing is confirmed. Customers call to ask where their food is. And once someone orders, there's no easy way to bring them back next week.
What you can do
One WhatsApp number, your whole team, and the tools to run it properly.
Order confirmation
Send an instant WhatsApp confirmation with the items, total, and estimated time, so nothing gets mixed up.
Delivery updates
Keep customers posted from received to preparing to out for delivery to delivered, without a single phone call.
Menu and offer broadcasts
New dish or weekend special? Send an image, price, and order link to your list and watch orders come in.
Bring back regulars
Tag customers who order often and send them exclusive offers, so your best customers keep coming back.
Collect feedback
Ask for a quick rating after delivery, so you catch a bad experience before it turns into a public review.
Table and catering bookings
Handle reservation and catering inquiries in the shared inbox, with quick replies for the questions you get most.
How kitchens run it
Connect your number
Link your restaurant's WhatsApp number through the official API, so orders and updates come from one place.
Set up templates
Create confirmation and delivery templates once, and tag customers so you can reach regulars later.
Confirm and promote
Confirm each order automatically, send delivery updates, and broadcast this week's special to your list.
How it plays out
Think of a cloud kitchen taking fifty orders a day. Every order gets an instant WhatsApp confirmation and delivery updates, so the phone stops ringing with 'where is my food?'. On Fridays they broadcast the weekend special to regulars, and a chunk of those customers order again that night.
Why Boldally Chat
Low cost per order
Meta's rates at cost with zero markup, and many order confirmations fall under utility pricing, so messaging stays a small line on the bill.
Official WhatsApp Business API
A verified number customers recognise, with your account safe from the bans that personal WhatsApp blasting risks.
Simple for a busy kitchen
Plans from ₹999 a month and a shared inbox any staff member can run during the dinner rush.
Common questions
Can customers place orders over WhatsApp?
Customers can message you to order, and you confirm with an approved template that lists the items, total, and estimated time. Everything stays in one shared inbox.
Can I send delivery updates automatically?
Yes. You can send status updates through the stages of an order, from received to out for delivery to delivered, so customers stop calling to check.
How do I bring repeat customers back?
Tag customers who order often as regulars and broadcast exclusive offers or the weekend menu to that list, so your best customers hear from you first.
What does it cost to send these messages?
You pay Meta's per-conversation rate at cost, with zero markup. Many order confirmations fall under utility rates, which keeps costs low.
Put your WhatsApp to work.
Free for 14 days. No credit card, and no setup call to sit through.